Live Chat Support Services

Quick and Effective Live Chat Support Outsourcing

As cultural globalization is rapidly changing, many customers have come to prefer the real-time resolution that only live chat support can offer. Customers prefer shorter wait times while navigating compared to speaking with an agent on the phone. We offer live chat support in different languages and can provide that support 24/7 around the clock.

 

Unit Center has the capability of setting up our own live chat customer support software to help assist your customers. We can also expect ownership of your existing live chat software, and use it to provide quality nearshore live chat support. Since valuable information can be gathered about your product and or service during a support call, we can conduct post-chat surveys to evaluate your customer’s overall experience. Like any other channel, we track customer support engagement metrics like abandon rates, hold times, resolution and similar metrics to help you evaluate the value of the support Unit Center provides.

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Our Solutions

We strategically scale your business while keeping the costs at bay, through the power of outsourcing.

“We deliver scalable outsourcing financial services.”

 

In present day economy, staying one step ahead of the game can be the difference between success and failure. While managing your business, small one or multinational company comes with its set of challenges and rewards. We work to provide outsourcing finance services that will protect your business and set you up for great success.

“Quality over Quantity”

 

Optimizing your strategy through incorporating innovative sales techniques guarantees you appointments for less than the cost of one full-time employee. We successfully generate appointments that are backed up by high-quality reporting and KPI’s along with regular feedback. Lots of our clients have benefited through our sales appointment setting services.

“Support your in-house team with back office outsourcing services.”

 

Ready to grow your back-office? Outsource your support roles to Unit Center and scale up your business and team. To make your back office support impeccable, we are here to offer a variety of back office solutions including transaction processing & management services. We bring in your company technology-driven work processes to keep up with the trends of the business world.

 

“Take Advantage of our Customer Experience Center.”

 

The productivity of your staff can be affected with tasks related to answering calls, attending to customers and retrieving data from the business’s computer system, especially when they are attending to other issues. But if you outsource call center services to Unit Center, you will get a faster, better, and less-expensive way to communicate with your clients.

“Enhance employee Experience.”

 

Our Human Resource Outsourcing services focus on integrated consulting, technology, and outsourcing solutions that are flexible and adaptable to your business and the industry.

We can operate as your entire HR Department, or we can just manage certain essential elements of you already established HR structure to improve administrative, operational, or strategic HR capacity.

“We Empower Your Marketing.”

 

Outsourcing digital marketing services offshore is a smart scalable solution that provides businesses with access to highly qualified and skilled employees, for less cost. We partner with clients to assist their in-house marketing department or serve as their full-service outsourced marketing department.

“We are a one-stop destination for almost any kind of data entry.”

 

All good business decisions are data driven decisions.

Data is big and smart, but collecting it and putting it to good use for your business may prove to be too overwhelming for your staff with a reliable partner at your side, you can run your business and let someone else handle the monotonous and time-consuming data entry duties.

“Processed raw data into refined data.”

 

With rising staff salaries, overheads and infrastructural burdens, outsourcing your data processing needs to Albania might just be the solution that you are after.

With our services we equip the business with the ability to manage, organize and use their data without any struggle.

“Deliverable IT business processes, applications, and infrastructure solutions.”

 

Your company should not focus on tasks for which it doesn’t have the necessary in-house skills, resources or experience to successfully deliver. With a skilled external team, your project will last shorter and cost less. Outsourcing is the new era of today’s business, especially in IT services.

And trust us – you will see a whole new approach!

“Let us be your VIRTUAL outsourcing solution.”

 

Our virtual assistants’ professional services offered to entrepreneurs or businesses various from digital marketing tasks, scheduling appointments and managing events. We are willing to provide outsourcing virtual assistance tailored to your needs and requirements. We value the importance of this service, since it is directly related to your online presence.

“Is your IT SYSTEM truly strategic and safe?”

 

Website design, network configuration and management, security, technical and desktop support, application development, telecommunications, and infrastructure, by outsourcing these specific services, your business can lower costs including labor and benefits afforded to full-time employees, while leveraging IT outsourcing experts for planning and support.

“Start building better customer experiences.”

 

From chat to self-service and contact avoidance to chatbots and AI, there are a lot of ways to improve the digital experience for your customers. Customers want more powerful digital self-service options, and that helps your businesses too. Trust Unit Center to guide u through the whole process.

Let us talk about your business outsourcing needs.

Your next outsourcing destination should be Albania!

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