Live Chat Support Services
Without a customer, there’s no business
Without a customer, there’s no business.
Businesses of all size do their best to provide a great customer experience and service. Setting up chat support doesn’t mean you need to give up quality or hire more agents to keep up, you can easily outsource the service to have a great customer care. Live chat is more efficient and scalable than other support channels.
We provide high quality services since 2012
Quick and Effective Live Chat Support Outsourcing.
As cultural globalization is rapidly changing, many customers have come to prefer the real-time resolution that only live chat support can offer. Customers prefer shorter wait times while navigating compared to speaking with an agent on the phone. We offer live chat support in different languages and can provide that support 24/7 around the clock.
Unit Center has the capability of setting up our own live chat customer support software to help assist your customers. We can also expect ownership of your existing live chat software, and use it to provide quality nearshore live chat support. Since valuable information can be gathered about your product and or service during a support call, we can conduct post-chat surveys to evaluate your customer’s overall experience. Like any other channel, we track customer support engagement metrics like abandon rates, hold times, resolution and similar metrics to help you evaluate the value of the support Unit Center provides.