UnitCenter Group , Stay Cool Stay Unit
“Medar Shtylla” Street,Tirane
+355 69 238 0085
"Medar Shtylla" Street, Tirane
+355 69 238 0085

Call Center Services Outsourcing

Take Advantage of our Customer Experience Center.

Take Advantage of our Customer Experience Center.

Unit Center offers you a package of services including Telemarketing, Customer Care, Inbound / Outbound Calls, Virtual Assistance, Professional Training.

The productivity of your staff can be affected with tasks related to answering calls, attending to customers and retrieving data from the business’s computer system, especially when they are attending to other issues. But if you outsource call center services to Unit Center, you will get a faster, better, and less-expensive way to communicate with your clients.

Details

Working with Unit Center

Whether you are considering operating your call center or looking to contract an outsourcing service, you should start by considering the types of services available. Call center services are one of the tools that companies use to provide clients with a support system. The main forms of call centers include inbound or outbound.

Our inbound call center team may also take sales orders or serve as an internal help desk for businesses.
Whether it’s B2B or B2C, inbound call center outsourcing solutions are becoming more common and strategic. When working with Unit Center, you are collaborating with our experts to alleviate the inbound calls for your team. This is the perfect choice for your business to expand in other departments since you will be saving money on training and labor. 

Some of the benefits:

  • Handle large call volumes
  • Focus on core business
  • Less costs, maintenance
  • Continuous support customers
  • Scaled up business
Do you want to sell a new product and the first think that comes to your mind is outbound call center services?
Despite the rapid technological changes, outbound calls remain a crucial way for businesses to proactively interact with prospects or support their customers. That can be a good choice – outbound call centers services are an efficient way to win customers. We provide training, facilities, technologies, and operational expertise to create exceptional customer experiences across all touch-points.
  • Long-term sales increase
  • Strengthening and reducing costs
  • Experts
  • Full cost control
  • Easy scalability

Office space, equipment, and human capital are all investments. When you partner with Unit Center, you allocate your capital to the most important priorities, knowing that you have a trusted partner in your call center needs.

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Gain and Retain Customers
We provide a consummate customer experience.
Save Costs
Our outsourced call center services are less expensive than an in-house operation.
Guarantee a Professional Reputation
Our team of experts know how to conduct proper customer service.
Improve Efficiency
Our call center services have advanced technology and efficiency measures, which allow you to deal more effectively with customers and increase sales.
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